Delivery & Guarantee

Delivery, Returns, Guarantees and Security


Fountain Filters offers all UK customers free P & P on all products. We use Interlink Direct or other tracked courier service such as Parcelforce.


Express delivery is available and we charge £6.99 for this.


Orders are usually processed and despatched within 24 hours, however; some water filter kits are manufactured to order so may take up to 7 days for delivery.


Delivery outside of the UK is available by separate arrangement - contact us and we'll see what we can do.


Returns and Exchanges Guarantee

EU Regulations state that you can return any item within 14 days after the day you received it, however; we prefer to be more flexible than that so please contact us if you want to return or exchange something and we'll do our best to accommodate your needs.


Components Guarantee

There is a standard 12 month guarantee on all our products


We use high quality components in the manufacture of our water filter systems, however; if any components fail due to a manufacturing fault we will send you a replacement component as quickly as possible. Should you damage something small, such as a pushfit connector, give us a call and we'll just send one out at no extra charge - note that common sense applies to this offer.


Wilful misuse or incorrectly fitted items (which is difficult to do as they're fairly simple)  will render the statutory guarantee and our goodwill guarantee null and void.


Payment and Data Security

Orders are processed on a secure server that has an extended validation certificate independently certified by Comodo thus protecting your personal data; in addition, all card details are taken by our payment processing partners PaymentSense - we never see or store your card details.


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