I've just come across this fascinating article about wet wipes and fatbergs... Wet Wipes could face wipe-out in plastic clean-up - BBC News Most households will at some point use wet wipes. But did you know that 93% of blocked UK sewage pipes are caused by wet wipes... and 5,453 wet wipes were recovered from 116 square metres (that's not a lot!) of the Thames in April 2018. So, without even getting into the plastics debate. DON'T flush wet wipes down the loo. Even if it says on the packet you can flush them away - put them in the bin.
We are all human and despite our best intentions things don’t always run smoothly. In life and in business… Very recently we had three customers in a row that were all named Daniel. Two out of the three ordered a 3 way tap. We ask our supplier to deliver 3 way taps to our customers as it cuts out the middle man and saves our customers money. There’s also fewer miles traveled so it’s pretty good for the environment too. I’m sure you can guess what happened? And perhaps you’re curious to know how we resolved it… But firstly, it’s really important to understand that when things go wrong (and they do!) and customer service doesn’t run as smoothly as we’d like there are a couple of critical things we do… We don’t run and hide and blame others. We raise our hands in the air and take responsibility. Mistakes happen and we just don’t panic about it. As soon as a customer has told us that something has gone wrong, we work with them to sort it out. As long as they know that we’re doing something about it and keeping them updated, they’re more than happy to wait. If we keep them in the dark they don’t like it one bit. Do you? So, in this recent bank holiday blip the wrong 3 way taps were delivered to the two Daniel’s. How did we fix the problem? Well, we got straight onto both Daniel’s and gave them two options… They could post the taps to each other and we’d refund the postage. Or… Ask our supplier to collect the taps and then deliver them again. Correctly this time! They chose option 1, which was our preferred option as it was quicker and cheaper. We also told our supplier what had happened and how we’d resolved it. And they’ll knock the postage costs off our next invoice. End result… Happy customers Happy business owners
I've got a question for you at the end of this article. Here at Fountain Filters we recycle as much as we possibly can. You'd laugh if you saw me in our stock room This means we can continue to offer you free postage and packing within the UK. If we bought in fancy packaging materials, we'd probably have to suck up that cost ourselves or put our product prices up. So, I've got a question for you... Are you more bothered about the contents of the package or the packaging? Lou x PS. You may see packaging like this being delivered to you!
This is the basket Message
This is the basket Message