Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



Why is Tap B more expensive than the others?

Solution

We include a number of water filter tap options in our kits at an inclusive price; however, some of our customers prefer a more contemporary tap design.

Our contemporary model, Tap B, has a much higher unit cost than the other tap options and this is reflected in the additional price.

 
Was this article helpful? yes / no

Article details

Article ID: 23

Category: FAQs

Date added: 2012-07-13 16:39:58

Views: 705

Rating (Votes): Article rated 3.1/5.0 (15)

Go back

 
Powered by Help Desk Software HESK, brought to you by SysAid

Q. Why do you use a helpdesk instead of just emails?

A. Using the helpdesk ticket system means that we can ensure that all the questions, requests for information, and other correspondence between us and our customers is saved for reference.

It makes it much easier for whichever person handles your message to see everything that's been said. This enables us to provide you with a much more efficient, and better service.

Q. When I send a message through this helpdesk, what happens?

A. When you submit a ticket it adds your message into a private system and then sends an email to each of use to let us know there's a new message, or reply to a message.

That prompts us to log into the system, find your message, and then answer you. You'll receive an email telling you we've answered.

That email will have a link in it that takes you to the ticket where you'll see all the messages that have been added.

Q. Why does my ticket say it's closed?

A. When we've answered a query in a ticket we tend to close the ticket, unless we've asked for more information and it should stay open.

This is so that we can see which messages we've received still need to be dealt with and keep it all manageable.

If you want to reply, all you need to to is type a response, and the ticket will automatically reopen itself. There's no need to submit a new ticket.