On the 12th June we received a Fountain Filters Help Desk message. It was an interesting query which resulted in messages going back and forth over several days. In a nutshell, this potential customer wanted a diagram of our Nero Verona 2 Lever Black Kitchen Mixer Tap. They specifically wanted to know if they could replace the tap spout with a swivel spray nozzle / aerator. This was possible. But... When they received the 3 way tap they searched high and low for a swivel aerator that would fit and they told us in no uncertain terms that the part they needed DID NOT EXIST. Now there's a challenge. When we hear this from our customers a light flicks on and we make it our mission to find what the customer is looking for. Now, we didn't have to do this, but we go the extra mile to ensure our customers get a cracking service. So we did some searching and found exactly what she was looking for. It wasn't obvious, but when you've been in this industry for a while you sort of know what to look for. 1 hour and 38 minutes of help desk chat and £5.99 later we have one very happy customer with a 3 way tap that swivels! Here's what she said... "Simon, you are absolutely right!!! It does swivel, it's just indeed very stiff. I now feel very embarrassed about doubting you - sorry!!! You are a hero, a legend - thank you so, so, so much for your help. I now have my gorgeous tap ready for the installation in two weeks! Thank you once again, you guys really do provide what is a definition of an excellent customer service! Well done and thank you again :)"
Investing in a 3 way tap is the most practical and functional choice you will ever make for your kitchen. 3 way taps give you three types of water - cold, hot and filtered cold. You can choose from our stylish range of 3 way taps. We're confident that you'll find something you'll be happy with. Installing a 3 way tap means that you don't have to have a separate water filter tap. You connect one tap to your drinking water filter. It's less hassle for you even though the initial financial outlay may be slightly higher. And 3 way taps are much more stylish and robust than the standard single filter taps that you would install on your kitchen sink next to your existing tap. We've got a fantastic variety of 3 way taps to choose from. We're confident that you'll find one to suit your kitchen design. There are many advantages of installing a 3 way tap, but the main one is that your hot, cold and filtered water comes from one neat unit. Our 3 way taps are very pleasing on the eye. We don't feel there are any disadvantages. Please do get in touch to have a chat about 3 way taps.
What is Hard Water? The hardness of your water is all down to the geology of the area you live in. You'll have hard water if you live in an area that's built on a bedrock of sedimentary rocks like limestone, chalk, flint and sandstone. The South East of the UK is mainly made up of chalk and limestone regions and as a result, has the hardest water. Hard water has a high mineral content. The minerals that contribute to water hardness are calcium and magnesium, mainly in combination with bicarbonate, sulphate and chloride. When hard water is heated above 61 degrees (or as it evaporates) the balance between the dissolved minerals is upset and the bicarbonate converts to carbonate. This is what causes limescale! Around 60% of the UK population lives in a hard water area. Water hardness can be measured usually as the equivalent amount of calcium carbonate in parts per million (mg/l). Here's a list of UK towns and cities that have the hardest water: Town/City Water Hardness Level Mg/l CaCo3 Bath Very Hard Water 307 Bristol Hard Water 232 Guildford Hard Water 238 Hemel Hempstead Very Hard Water 303 Milton Keynes Very Hard Water 308 Oxford Hard Water 279 Reading Hard Water 278 Slough Very Hard Water 304 Swindon Very Hard Water 349 Walton-on-Thames Hard Water 238 UK counties with the hardest water are: County Water Hardness Level Bedfordshire Hard to Very Hard Berkshire Hard to Very Hard Buckinghamshire Hard to Very Hard Cambridgeshire Hard to Very Hard Dorset Hard to Very Hard Essex Hard to Very Hard Gloucestershire Hard to Very Hard Greater London Moderately Hard Hampshire Hard to Very Hard Hertfordshire Hard to Very Hard Kent Hard to Very Hard Oxfordshire Hard to Very Hard Surrey Hard to Very Hard Sussex Hard to Very Hard Wiltshire Hard to Very Hard Is hard water bad for you? No... "there does not appear to be any convincing evidence that water hardness causes adverse health effects in humans" – World Health Organisation The minerals that are present in your water such as Calcium and Magnesium are essential for maintaining your health, so getting some of your daily mineral intake from the water supply will supplement your diet. There is nothing harmful about drinking hard water. Bottled water companies often boast of the high mineral content of their water because of the associated health benefits. So, if it's safe to drink why do people want to treat it? Because it causes limescale which has many visible and hidden effects. And it's only when water is heated that it causes a problem. The visible things are: Filmy residue that floats on your hot drinks. Limescale builds up on kettles Shampoo and soap may not lather easily Limescale on shower heads and taps Shower screens become cloudy Toilet bowls collect limescale You may need to use more washing up liquid and washing powder Skin conditions such as Eczema may occur Hair and skin may be dull A red rust-coloured build up may occur on shower tiles in some areas of the UK where water has higher Iron content Clothes and towels may be stiff and rough Glasses and dishes may become cloudy and dull White fabrics may become grey and coloured fabrics may lose their brightness A chalky residue may be left when washing your car at home Kettling, a low rumbling sound, may be heard as the boiler starts up Weak water pressure may occur in the shower The effects of limescale that are hidden include: Build up in household water and heating pipes reducing water flow and pressure Build up in appliances, reducing their efficiency and lifespan Build up in immersion heaters reducing the lifespan and efficiency Build up on the heat exchanger in the boiler reducing efficiency and lifespan of the boiler, making it harder to heat your home Energy bills increase as an inefficient heating system may need to be on for longer to heat the house and appliances use up more energy to get their job done Maintenance costs for appliances are increased as they work harder than they would without limescale build up and therefore elements wear out quicker Appliances and boilers need replacing more often as it’s sometimes more efficient to replace the whole appliance or boiler than a single element Lower hot water temperatures in the heating system are possible as limescale build up prevents heat from the boiler transferring easily into the water Our Hard Water Filters Drinking water with any of our hard water filters installed may form a residue on the water after it's been heated to over 60°C. Some people find this unacceptable. If you think this residue is unsightly and want to get rid of it you may need to consider installing a reverse osmosis (RO) system. The downside to reverse osmosis is that you lose any health benefits of the natural minerals that are found in your water as a reverse osmosis system strips everything out. You also need a power supply and it can be expensive as you lose about 70% of your water with a reverse osmosis system. Please get in touch before you order a hard water filter from us so we can chat to you about what the effects of the hard water is having on you and your household.
I've just come across this fascinating article about wet wipes and fatbergs... Wet Wipes could face wipe-out in plastic clean-up - BBC News Most households will at some point use wet wipes. But did you know that 93% of blocked UK sewage pipes are caused by wet wipes... and 5,453 wet wipes were recovered from 116 square metres (that's not a lot!) of the Thames in April 2018. So, without even getting into the plastics debate. DON'T flush wet wipes down the loo. Even if it says on the packet you can flush them away - put them in the bin.
We are all human and despite our best intentions things don’t always run smoothly. In life and in business… Very recently we had three customers in a row that were all named Daniel. Two out of the three ordered a 3 way tap. We ask our supplier to deliver 3 way taps to our customers as it cuts out the middle man and saves our customers money. There’s also fewer miles traveled so it’s pretty good for the environment too. I’m sure you can guess what happened? And perhaps you’re curious to know how we resolved it… But firstly, it’s really important to understand that when things go wrong (and they do!) and customer service doesn’t run as smoothly as we’d like there are a couple of critical things we do… We don’t run and hide and blame others. We raise our hands in the air and take responsibility. Mistakes happen and we just don’t panic about it. As soon as a customer has told us that something has gone wrong, we work with them to sort it out. As long as they know that we’re doing something about it and keeping them updated, they’re more than happy to wait. If we keep them in the dark they don’t like it one bit. Do you? So, in this recent bank holiday blip the wrong 3 way taps were delivered to the two Daniel’s. How did we fix the problem? Well, we got straight onto both Daniel’s and gave them two options… They could post the taps to each other and we’d refund the postage. Or… Ask our supplier to collect the taps and then deliver them again. Correctly this time! They chose option 1, which was our preferred option as it was quicker and cheaper. We also told our supplier what had happened and how we’d resolved it. And they’ll knock the postage costs off our next invoice. End result… Happy customers Happy business owners
I've got a question for you at the end of this article. Here at Fountain Filters we recycle as much as we possibly can. You'd laugh if you saw me in our stock room This means we can continue to offer you free postage and packing within the UK. If we bought in fancy packaging materials, we'd probably have to suck up that cost ourselves or put our product prices up. So, I've got a question for you... Are you more bothered about the contents of the package or the packaging? Lou x PS. You may see packaging like this being delivered to you!
Water is and always will be the BEST drink to keep you hydrated. In this video you'll learn 5 amazing benefits of drinking water. And installing a drinking water filter is way cheaper than buying expensive bottled water.
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