Delivery
Fountain Filters gives UK customers FREE standard delivery on all products. We normally send water filter cartridges and smaller items out via Royal Mail Tracked 48.
For larger items we use Parcelforce 48 or other tracked services such as DPD.
3 way taps are normally sent directly from our supplier via DPD or FedEx on a next day delivery service. The cut-off for next day delivery is around midday. If you've ordered an adapter to go with your 3 way tap that is sent from us.
Express delivery is available and we charge £8.50 for this. Express delivery does not mean next day delivery, but we will do our best depending on stock levels.
For Hot Water Booster Pumps please allow 7-10 days - we normally get them to our customers far more quickly than this but it depends on stock availability.
Orders are usually processed and dispatched within 24 hours, however; some water filter kits are manufactured to order so may take up to 7-10 days for delivery.
Delivery outside of the UK is available. Please contact us for details before placing your order.
Payment and Data Security
Orders are processed on a secure server that has a validation certificate independently certified thus protecting your personal data; in addition, all card details are taken by our payment processing partners 1Epay - we never see or store your card details. Your payment will show on your statement as Allen & Allen.
Returns and Exchanges Guarantee
EU Regulations state that you can return any item within 14 days after the day you received it, however; we prefer to be more flexible than that so please contact us if you want to return or exchange something and we'll do our best to accommodate your needs.
Components Guarantee
There is a standard 12 month guarantee on all our products
We use high quality components in the manufacture of our water filter systems, however; if any components fail due to a manufacturing fault we will send you a replacement component as quickly as possible. Should you damage something small, such as a pushfit connector, give us a call and we'll just send one out at no extra charge - note that common sense applies to this offer.
Wilful misuse or incorrectly fitted items (which is difficult to do as they're fairly simple) will render the statutory guarantee and our goodwill guarantee null and void.
Payment and Data Security
Orders are processed on a secure server that has an extended validation certificate independently certified by Comodo thus protecting your personal data; in addition, all card details are taken by our payment processing partners 1Epay - we never see or store your card details.
