About Us

Hi there...and welcome to Fountain Filters. 

You're probably visiting our website because you've got an issue with your water, or your tap is leaking...and you need spare parts or you fancy treating yourself to a new tap. 

Perhaps something is troubling you about the taste, the smell, or the colour of the water coming out of the taps in your home or office. 

Or maybe you've got a query about a filter that's already installed in your house and you want some information and don't know where to start looking. The internet is a minefield of information and can be somewhat confusing. 

Whatever your reason for being on our website today; HELLO!

We have your interests at heart and will do everything in our power to help you with the query that you have. 

That's why we get such good customer feedback; you really are at the centre of everything we do at Fountain Filters. 

We're always working on our website and are always listing new products; normally because one of our lovely customers has a very unusual problem and so we create a product that will solve their particular issue. 

As always with any online store; our customers do the talking. Here's what they've been saying recently:

"Excellent and quick service. I had made a mistake on one of items I had ordered but this was spotted and rather than simply send me what I had ordered someone rang me to check if I had ordered correctly and amended what they sent me accordingly." David (March 2017)

"Very good advice from Simon, who responded promptly to both phone and e-mail. Subsequent order delivered quickly." Roger (March 2017)

"The pump I purchased has operated exactly as detailed on the website. It is a little noisy but otherwise does a good job." Anthony (March 2017)

"Good product matched with the pipes. Looks solidly made." Hyacinth (December 2016)

"Had a problem locating a replacement filter. Spoke with Simon at Fountain Filters and purchased a Rio carousel with 6 Doulton ceramic candles for my Moby unit which feeds the kitchen tap. Excellent, friendly service and prompt order delivery. The carousel was certainly easier (and noticeably lighter) to fit than the previous large single filter." Rich (November 2016)

So, who are Fountain Filters?...

We're Simon and Louise Allen and have been running Fountain Filters since November 2011. We work extremely well as a team. Simon does all the technical stuff and is a fantastic problem solver. He's less keen on the paperwork and packaging and posting, so that's where I come in; making sure you get what you've ordered. 

Most importantly, we love what we do, and are extremely passionate about helping people out with anything water related. 

Give us a call on 01352 838 281 or request a call back

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