Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

Category: FAQs

Go back

Articles in this category:

Which drinking water filters do you recommend? Article rated 3.2/5.0
The Pearl-T activated carbon block filter to take out taste and odour problems caused by Chlorine, Sediments, Volatile Organic Chemicals (VOCs - eg pesticides, herbicides), Chloramines, Trihalomethane...
How do water filters work? Article rated 3.1/5.0
Very briefly, they work in two ways:   Mechanical Filtration Like a very fine sieve to remove particulate matter and sediment. The finest of these is the 0.2 micon Ceramikx/Carbon Block cartrid...
What is the difference between RO Purification & Filtration? Article rated 3.0/5.0
According to the OED - semantics. However, to water treatment professionals the difference is huge. Very briefly; RO membranes let through water molecules to give 'purified water' and the waste water ...
Does a Reverse Osmosis Purifier waste water? Article rated 3.0/5.0
Yes. ROs waste around 3 parts to 1 part purified at best. If you were to use 10 litres of purified water, at least 30 litres will go down the drain. Our water filters waste no water at all.
If we move, can we take the filter with us? Article rated 3.1/5.0
Yes, but: you will have to leave the saddle valve behind in the closed position. The tap is your decision. All the rest you can take with you. We stock self-piercing saddle valves and taps at competit...
Do we have to change our water filter cartridges every 6 months? Article rated 3.0/5.0
No but we have to remind you every 6 months. We have to abide by the water treatment industy's "best practice"; as private citizens - you do not. Nevertheless, you must change every 12 months or risk...
How do we know when to change the cartridges? Article rated 3.2/5.0
We recommend that you trust your senses of smell and taste. There is warning of imminent depletion because the flow of water slows out of the tap. Final depletion is marked and sudden and most of our ...
How long do the cartridges last Article rated 3.0/5.0
The life of all water filter cartridges is dictated by the amount of water filtered and not by time. Despite what you read elsewhere.   Neither we nor anyone else can tell you how long a filte...
Do we have endocrine disruptors and hormones in our water? Article rated 3.0/5.0
For most of us, probably not. However, all our Pearl and Oyster models will remove them as well as chemical residues from pharmaceuticals and personal care products (PPCPs).
How do we take endocrine disruptors and hormones out of our drinking water? Article rated 3.0/5.0
Select your choice of any the Pearl and Oyster Models.
What is a UV filter? Article rated 3.0/5.0
It is not a filter. UV kills bacteria with a lamp which radiates ultraviolet. That is it.  If you are on a public utility water supply you do not need UV because your water has been disinfected w...
Do you recommend whole house filtration? Article rated 3.0/5.0
For most people on public water supplies and using a single system on the incoming mains supply - not really unless a household member has an allergy problem with chlorine or organic chemicals.&n...
How can we deal with hard water / limescale? Article rated 2.9/5.0
These issues do not adversely affect the taste and odour of water. In fact most people prefer the taste of hard water.   Water is 'hard' because it contains calcium and perhaps, a little ...
Is there an issue with Fluoride in our water? Article rated 2.9/5.0
There are no taste and odour issues but there is much debate about the benefits to teeth and the toxic nature of the fluoride dosed. However, Fluoride is only an issue if your water supplier doses it...
Is my water fluoridated? Article rated 3.5/5.0
Fluoride is naturally present at low levels in most drinking water so can be considered as not requiring treatment unless you have a very specific intolerance.   In the UK there is no artificia...
Do we need to filter for heavy metals? Article rated 3.1/5.0
Only if you live in an older house that still has lead pipework in which case there are three otions Heavy Metals Filters.
Who supplies my drinking water? Article rated 3.0/5.0
      If you are not sure who supplies your drinking water please click here. If you have any concerns about your drinking water supply, you should contact the water company in the ...
What is hard water and do I have it? Article rated 2.3/5.0
Approximately 60% of homes are supplied with hard water. In the north and west of the UK the water is naturally soft, wheras in the south and east it is naturally hard. It is the dissolved minerals i...
Why is Tap B more expensive than the others? Article rated 3.1/5.0
We include a number of water filter tap options in our kits at an inclusive price; however, some of our customers prefer a more contemporary tap design. Our contemporary model, Tap B, has a much high...

Powered by Help Desk Software HESK, brought to you by SysAid

Q. Why do you use a helpdesk instead of just emails?

A. Using the helpdesk ticket system means that we can ensure that all the questions, requests for information, and other correspondence between us and our customers is saved for reference.

It makes it much easier for whichever person handles your message to see everything that's been said. This enables us to provide you with a much more efficient, and better service.

Q. When I send a message through this helpdesk, what happens?

A. When you submit a ticket it adds your message into a private system and then sends an email to each of use to let us know there's a new message, or reply to a message.

That prompts us to log into the system, find your message, and then answer you. You'll receive an email telling you we've answered.

That email will have a link in it that takes you to the ticket where you'll see all the messages that have been added.

Q. Why does my ticket say it's closed?

A. When we've answered a query in a ticket we tend to close the ticket, unless we've asked for more information and it should stay open.

This is so that we can see which messages we've received still need to be dealt with and keep it all manageable.

If you want to reply, all you need to to is type a response, and the ticket will automatically reopen itself. There's no need to submit a new ticket.