Home / Our Quality Promise
When you buy a water filter, you're trusting it with something that matters: the water your family drinks every day. We take that trust seriously. That is why every kit we sell is assembled by hand in the UK - and why every component that goes into it has been independently certified to a recognised quality and safety standard before it ever reaches our workbench.
We source our components from carefully chosen suppliers - some here in Britain, others among the most respected manufacturers in the world. Wherever a part comes from, it has to earn its place. Every component we use is certified to at least one of two independent standards, and in many cases both.
The internationally recognised benchmark for products that touch drinking water. Independent laboratories test each certified component to confirm it performs as claimed and that it won't add anything harmful to your water - verification carried out by a third party, not by the manufacturer marking its own homework.
The UK's mark of confidence for materials and fittings used with drinking water. It confirms a component meets the Water Supply (Water Fittings) Regulations - the rules that keep the nation's drinking water safe - and it is the standard trusted by British plumbers, installers, and water companies alike.
Sourcing good components is only half the story. Every kit is assembled in our UK workshop by people who work with these systems every day and know them inside out. Nothing is mass-produced on an anonymous line and shipped over in a sealed box. We build, check and finish each kit ourselves - so what arrives at your door is something we've had our own hands on and are happy to put our name to.
Clean, safe drinking water shouldn't be complicated - and choosing who to trust for it shouldn't be either. If you'd like to know exactly which components go into a particular kit, or which certifications they carry, just ask. We're always happy to show our working.
Or call us on 01352 838 281
What our customers have to say about us
Great 3-way tap, which was well packaged, with clear instructions. Our plumber commended the tap as good quality and easy to plumb in and connect to both water supply and under-sink filter. Looks brilliant in our new kitchen. Thanks to Fountain Filters for a helpful website and speedy delivery service.
Great product, simple to install including hints on common installation challenges which I did have and overcame instantly because of the care taken by the seller. Whole of house now has soft water without a noticeable drop in pressure. Has made a massive difference throughout.
It was a small but important order: replacement o-ring with silicon for my water filter housing. when I told them I had not received the articles after 7 days, they without fuss dispatched a replacement with the result I received the original and replacement 3 days later! Very responsive customer service.
After moving into a property with a fresh water supply, I turned to Fountain Filters for advice on replacing the water filter system. I purchased the Moby Twin Sediment System and it has been a worry-free system. Even changing the filters was far easier than the old system. Cannot fault this company on speed of service or quality of advice.
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Allen & Allen t/a Fountain Filters,
Strowger House, Sandy Lane Ind. Est.
Newcastle upon Tyne, NE3 5HE, UK.
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VAT Reg: 370859370